1. We have been in business for 18 years now, so you can rest assured that we have no desire to ever cheat anyone over or rip anyone off
2. We offer an unrivaled satisfaction guarantee, in the hopes that each and every one of our customers will end up with exactly what they want
3. We are a small business, run by fans, dedicated to other fans. You can be certain that when you speak with us, you are speaking with kindred spirits, not some corporate agent in another country.
Let's face it, the world we live in can be a harsh one. We go through life, usually not knowing who we can trust. We make our way through the darkness, forming bonds as we go, finding kindred spirits that walk the same path we do. A fire burns within us, the belief that we can do better, that the world around us should be better than it is.
That fire leads us to hope, to dream. The spark of creativity causes us to fall in love again and again. Not with people, but with stories, tales of fiction, windows into worlds that other dreamers have dreamed up. Whether it's an anime, a video game, a live action movie, or a book, the stories inspire us to become better people, and they become a part of our very lives.
Thus a fan is born.
Chameleon's Den is a company made by fans, for fans. We believe that all true fans have a common bond. We may disagree on what series we like, but we are united in how we can truly understand each other.
In life, how many people have truly understood us? Those who do are truly precious to us. They are more than friends, they are truly family, with ties that run deeper than blood.
We believe that a business can follow these glorious ideals. As true fans ourselves, we believe that we can truly work to understand our customers' desires and concerns, and strive to make the best experience possible for them.
We know, firsthand, many of the fears that customers have when shopping online. There seem to be scammers everywhere these days, and so many things that we order from large warehouse websites turn out to be low quality bootlegs from China. We look at items and want to ask questions about them, but we hesitate.. After all, even if the seller on the other end speaks English, they probably don't share our love for our fandoms.. They probably don't care, truly care, deep in their hearts, about how a necklace may or may not bring about happy memories from a series.
We know that it's hard to trust someone you don't know, so we ask you to give us a chance to get to know you. We can't help everyone find the treasures they seek, but we can do everything in our power to help along the way, and to hold true to the ideals that we, as fans, crave in business. We are here to help you, our customer.
We are, after all, family.-- The Chameleon's Den Philosophy
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